1. Shipping Policy
1.1 Shipping Locations
We proudly ship to customers in the USA, United Kingdom, and Canada. Please ensure that you comply with local laws regarding the purchase and delivery of alcoholic beverages.
1.2 Processing Time
Orders are typically processed within 1-2 business days. You will receive a confirmation email once your order has been shipped.
1.3 Shipping Methods
We offer various shipping methods to accommodate your preferences. Available options will be presented at checkout.
1.4 Estimated Delivery Times
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- USA: 1-2 business days, depending on your location.
- United Kingdom: 3-7 business days.
- Canada: 4-10 business days.
1.5 Shipping Fees
Shipping fees will vary based on your location, the weight of your order, and the selected shipping method. These fees will be calculated and displayed at checkout.
1.6 Customs and Duties
For international shipments, customers may be responsible for customs duties and taxes upon delivery. Please check your local regulations for more information.
2. Insurance Policy
2.1 Insurance Coverage
All orders shipped from WhiskeyWorldHQ.com are insured against loss or damage during transit. In the unlikely event that your order is lost or damaged, we will work with our shipping partners to resolve the issue promptly.
2.2 Claims Process
If you receive a damaged item or do not receive your order within the estimated delivery time, please contact our customer service team at admin@whiskeyworldhq.com within 14 days of the expected delivery date. We will require:
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- Your order number
- A description of the issue
- Photographic evidence of any damage (if applicable)
2.3 Limitations
Insurance coverage does not apply to:
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- Orders not received due to incorrect shipping information provided by the customer.
- Delays caused by customs inspections.
- Orders that have been marked as delivered by the carrier.
3. Contact Information
If you have any questions or concerns regarding our shipping and insurance policies, please contact us at:
Email: admin@whiskeyworldhq.com
Phone: +14249031245
Address: 7609 McKinley Ave, Los Angeles, California, 90001, USA